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Small Office Phone Systems

We provide Small Office Telephone System solutions for businesses.

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Small Office Telephone System

Melbourne’s Leading Office Phone System Specialists

Based in Melbourne, servicing businesses locally and nationwide.

When it comes to deciding on a small office telephone system for your business, the options are endless. With so many choices on offer, finding both the hardware and software that are right for your company can be daunting.

Fortunately, A1 Communications is here to help. After assessing your requirements we will use our expertise to find a range of great options for you. You can rely on us to present you with a selection of business phone systems that will both satisfy your company’s needs and fall within your budget.

Businesses decide to change to small office telephone systems for two main reasons. The first of these is cost. A traditional phone line can become an expensive choice as a small business grows. Whilst a single line may suffice at first, eventually the need for more staff extension numbers, calls to expensive locations and an increase in conference calls will see your telephone bill skyrocket. Not only is this pricey, it also lacks features that can enhance the usability. This is the second reason that companies decide to make the switch. Using an office phone system allows the use of multiple lines and includes features such as queue options, hold music, and voicemail, just to mention a few. These can enhance the quality of your business and are often a cheaper alternative to the traditional phone line.

How many lines will your business phone system need?

The number of telephone lines that your business requires will depend on a range of factors. Firstly, consider the number of people that will need to use a phone at the same time. This includes people making and receiving phones calls and also those who are waiting on hold. Will lines be used for other purposes? Remember that phone lines can also be used for internet connections as well as merchant facilities. Business phone systems mean that having more lines is not necessarily a costly decision; in effect, it allows businesses to avoid line rental charges and means that not all lines require a handset.

If you are considering having a system installed, be sure to ask yourself the following:

  • How many departments are there?
  • Do calls need to be routed to specific people?
  • How will after-hours calls be managed?

Choosing a phone system for your business

Many businesses in Melbourne and across Australia decide to use VoIP phone lines. This system is popular because it offers low call rates and reduced line rental charges, making it an inexpensive option for companies. Without high speed internet, however, businesses will find it difficult to maintain good call quality whilst using VoIP. Improving internet quality can result in more expenses. Another popular option is a Hosted PBX telephone system. This system takes away the need to store telephone equipment & hardware at your business, while offering all the features required in a business setting. At A1 communications, we can find the best office phone systems for your business by discussing your office environment, and by reviewing the current cost of your telephone usage.

  • Do you have a standard ADSL internet or fibre optic internet connection?
  • Is there an active internet connection where you are setting up your business?
  • Are you setting up a new location with no active internet?

Selecting your hardware

When deciding on what hardware you need for your office phone system, you should consider the type of phone access your staff will require. For example, some businesses will need to use hardware outside of the office, and therefore must invest in devices that allow this. Equally, it is wise to consider how other office systems will affect call quality. In some cases, companies will opt to have handsets in the office so as to avoid phone complications arising from computer system issues. We offer a variety of different handsets to fit with the needs and budgets of businesses in Melbourne and nationwide.

  • Will staff need to make calls remotely?
  • Does the budget allow for handsets?
  • Are handsets required for particular parts of the business?

Available features

Office phone systems can come with a large range of features for a fraction of what it would cost to add these to a traditional phone line. It is simply a matter of deciding what your business needs. Do you want your customers to be routed through an IVR system so they can reach the correct department? Is it likely that callers will be placed on hold? If so, hold music is available. Have a look at the options available and decide which ones you could use to enhance your business.

  • Hold music
  • Queues and exit queue options
  • Voicemail
  • Call transfer to mobile
  • Call Recording
  • Connection to CRM

For business phone system solutions in Melbourne and across Australia, contact A1 Communications today

1. Discuss Needs

We'll discuss your needs first, review your current telephone accounts and find out what the business intends to do with its phone system.

2. Review Proposal

We'll make a proposal of the best setup for your business and show the difference in cost and usability of your current setup.

3. Organise Install

When you are happy with everything we'll organise a time to install your phone system and handle the transition to the new setup.

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Need Repairs or Extra Handsets?

  • Is your line quality low, breaking up and hanging up on calls?
  • Are some of your handsets no longer functioning?
  • A1 Communications specialise in repairs for damaged handsets and faulty lines.
  • Have new staff coming on and need new handsets?
  • Want to upgrade to more modern handsets?
  • A1 Communications can organise new handsets as a once off or on a contract basis.

Frequently Asked Questions

Telephone Systems Melbourne

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